Help

Delivery & ordering

We're based in Nairobi and deliver countrywide.

How to order

Choose your bag
Pick a colour on the product page. Anything sold out is marked, so what you see is what's in stock.
Add it to your bag
Keep browsing, or go straight to checkout. Prices are always in Kenyan shillings.
Check out
Enter your details and delivery area. You'll see the delivery fee before you pay, then pay securely online with M-Pesa or card.
We get it to you
You'll get an order confirmation, and we'll arrange delivery to you from Nairobi.

The delivery fee for your area is confirmed before you pay.
If your area isn't listed, message us on Instagram before you order and we'll confirm delivery with you.

Please check returns and exchanges with us before you order.

Message us on Instagram at @novabags.ke or on WhatsApp at +254 113 721 908.